Understanding and commitment both at the same time, especially by management is the foundation of the structure of the Act. In several situations, and under each model, which is the basic step to implement programs of quality control. For the effective implementation of TQM, quality issues and management skills must be understood first. Then, clearly identifying the goals, positions and functions of TQM in the company, identifying the management and review procedures of standardization and quality assessment. This understanding should be extended to the entire organization for indoctrination, training and education of the individual to create a sense of responsibility for quality. ACT is only commenced when the whole enterprise has understood and was aware that quality, especially heard by the Board of Directors of the Company. However, knowledge is not sufficient in itself to offset the strength of quality. An ongoing commitment and willingness to continue a program or quality goal also required. In addition, each level of management to another level of commitment.
1. The commitment of the administration (administration):
The commitment of leaders is very important to facilitate conditions for the activities of the company’s quality. It shows that attention to activities and also a commitment of responsibility for them. Therefore, all employees participate actively in the quality program will be drawn. This obligation is placed on the quality policy of the company cast.
2. The commitment of middle managers:
To ensure the commitment of middle managers (foremen, plant managers), the captain is develop quality programs in departments and in contact with plants and industrial relations in the framework of responsibilities in the organization . This commitment is the bridge between decision makers (managers) and policy makers, and as an important catalyst in the activities of quality control in society.
3. Staff commitment
Employees are the strongest force in the quality control. The results of the ACT is strongly dependent on the commitment of employees of departments and facilities of the company. If they do not (no compromise with the quality of their services, the needs of users in his department), would all efforts made by the directors are not an expected result.
All commitments are normally be done on a voluntary basis, in an open and therefore in the QM documents.
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